Which browsers are supported?

Connexis Cash
Operating systems : Windows 7 only.
Browsers : Microsoft Internet Explorer 8.0, 9.0, 10.0 or 11.0 / Mozilla Firefox 22 or later / Google Chrome 28 or later.
Flash : Flash Player 11.5 or later.

Other Applications (Connexis Trade / Netpay / eReporting)
Operating systems : Windows, Linux, Mac OS.
Browsers : Microsoft Internet Explorer 6.0 SP1 or later / Mozilla Firefox 3.0.11 or later.

What are the minimum system requirements?

Memory (RAM): 1024 Mb. for PC (or equivalent)
Processor: 1.4 GHz. for PC (or equivalent)
Resolution: 1024 * 768 pixels
Adobe Acrobat Reader 8.0 or later
Internet Access Services (high-speed recommended): 512 kbit/s

In order to guarantee an optimal performance of Connexis for worldwide operating clients, we recommend to spread your DNS-configuration as follows (keep in mind that the DNS servers have to be the closer possible of the end users):
- North America ;
- South America ;
- Europe, Middle East and Africa ;
- Asia Pacific.

Are there any additional software requirements?

Connexis Cash
Your browser needs to be equipped with Adobe Flash player version 11.1 or higher

Download Flash Player

Connexis Trade
Your browser needs to be equipped with a Java Runtime Environment (JRE), from version 1.5.0_04 up to 7u45.

Download java

How secure is this banking service?

Your financial information is protected with a two-factor authentication mechanism, Secure Socket Layer (SSL) 256-bit encryption, and automatic 'time-out' after 30 minutes of inactivity.

Connexis Cash
Supported authentication mechanisms :
- Password Generator

Connexis Trade
Supported authentication mechanisms :
- Password Generator
- UserID and Password

Note: Microsoft Internet Explorer 6 provides 128-bit encryption level only, please upgrade to Internet Explorer 7 or Mozilla Firefox 3 to use a higher encryption level:
- Go to 'Help' - 'About Internet Explorer' menu
- Click on link 'update information'.
- Follow the instruction to go to Microsoft Web site to download a suitable version of Internet Explorer.

How can I check if 256-bit encryption is being used?

For Microsoft Internet Explorer 7 (IE6 uses 128-bit), use one of the three following methods :
- Move your mouse over the 'security lock icon' at the lower right hand corner. A 'SSL secured (256-bit)' tool-tip should pop up.
- Right-click any text on a page (not on a graphic object) and select 'Properties'. 'Connection' with 'SSL 3.0, RC4 with 256-bit encryption (High); RSA with 1024-bit exchange' is shown.
- Press 'File' in the toolbar and select 'Properties'. 'Connection' with 'SSL 3.0, RC4 with 256-bit encryption (High); RSA with 1024-bit exchange' is shown.

What is a Password Generator?

The Password Generator is a hardware key (token) that generates a unique password every time a valid PIN is entered. The PIN must be changed upon first usage.

Can I change my Authentication ID?

Once an Authentication ID has been issued by the Bank, it can not be changed.

What general security practices should take into account?

- For Password Generator users: keep your authentication token in a secure place, do not write the PIN on the back of the Password Generator, your Authentication ID and PIN code must remain confidential.
- For UserId and Password users: this information should remain confidential.
- The auto-complete function on your browser should be disabled, to avoid the automatic completion of your ID by the browser when you type in Authentication ID or UserID.

General Security Practices

Note: In Internet Explorer browser, the AutoComplete feature saves previous entries you have made for Web addresses, forms, and passwords. Then, when you type information in one of these fields, AutoComplete suggests possible matches. These matches can include folder and program names you type in the Address bar, and search queries, stock quotes, or information for just about any other field you fill in on a Web page. While you use the Internet banking service, it will automatically prompt your User ID which you have used in the system. To turn Auto-complete on or off in MS Internet Explorer browser, click the Tools menu, click Internet Options, click the Content tab, and click the Auto-complete button. Then disable the "User names and passwords on forms".

How can I assure myself that I am connecting to BNP Paribas not to other parties?

Whenever you are uncertain of whether the website on your screen is genuine, check the Internet address, or URL.

Connexis Cash
For Microsoft Internet Explorer, you may check also the validity of the certificate as follows:
- Click the 'security lock icon' at the bottom right corner (enable status bar if it cannot be seen)
- Check that the certificate information is displayed with:
- Issued to = connexiscash.bnpparibas.com
- Issued by = Akamai Subordinate CA 3
- Valid from = '...' is a valid date.

Connexis Trade
For Microsoft Internet Explorer, you may check also the validity of the certificate as follows:
- Click the 'security lock icon' at the bottom right corner (enable status bar if it cannot be seen)
- Check that the certificate information is displayed with:
- Issued to = connexistrade.bnpparibas.com
- Issued by = Verisign Class 3 Secure Server CA G2
- Valid from = '...' is a valid date.

I'm running Internet Explorer and I cannot start the application, what do I do? (Connexis Cash only)

Modify the settings of Internet Explorer as follows:
- Internet Explorer 8 or below - "Do not save encrypted pages to disk" checkbox enabled (see Tools - Internet Options - Advanced Settings - Security section)
- Internet Explorer 9 or above - "Do not save encrypted pages to disk" checkbox disabled (see Tools - Internet Options - Advanced tab)
- Both HTTP1.1 and HTTP1.1 through proxy connection checkboxes enabled (see Tools - Internet Options - Advanced Settings - HTTP 1.1 parameters section)
Security level set to "medium" for IE6, "medium-high" for IE7 (see Tools - Internet Options - Security tab). If security level is set to "high", Connexis Cash V2 website won't be functional. In such a case, customize the "high" level and modify the five settings below.
- For customized security levels (see Tools - Internet Options Security tab, Custom Level button), please set:
- "Script ActiveX controls marked safe for scripting" to "enabled" or "prompt"
- "Run ActiveX Controls And Plug-ins" to "enabled" or "prompt" (do not set "administrator approved")
- "Download Signed ActiveX Controls" to "prompt" (optional if Flash player is already installed on your workstation)
- "Navigate sub-frames across different domains" to "enabled" or "prompt"
- "Active scripting" to "enabled" or "prompt"

I forgot my password, what do I do? (Connexis Trade only)

BNP PARIBAS strengthened the security of its sites managed by a password. Rules are now as follows:
(a) Passwords must contain at least 6 characters with:
- at least 1 alphabetical character upper-case,
- at least 1 alphabetical character lower-case,
- at least 1 numerical character.
(b) A new password must not be the same as the two previous passwords.
(c) No more than 90 days must lapse between each password change (or maximum validity of 3 months).
(d) The initial password (first creation or re-creation if the user forgets password) set up by the administrator and sent confidentially to the user must be changed by the user the first time they log on.
If you are a Connexis Trade administrator, please contact the relevant Support indicated in the "Contact us" page of this site. If you are a Connexis Trade user, please contact your company administrator.

My token is blocked, what do I do?

Tokens, or Password Generators, used in the new Connexis portal provide a strong user authentication. The sequence of the passwords generated and displayed is dynamic, one-time and different for each password generator.
When a user enters a wrong PIN code, a failure status will be shown as error message with the number of wrong attempts. After 6 attempts, the token will be locked and will deliver a locked challenge code.
To enable it, the user should contact his Connexis Customer Support who will guide him in the next steps of the process.